The Disability Act 2006 states that Deaf Victoria must annually report to the Disability Services Commissioner the number of complaints received about Disability Services including ourselves.
We know how stressful it can be to make a complaint and endeavour to make the process as easy as possible for you.
If you would like to make a complaint but do not want to come to the Deaf Victoria office, please let us know and we can come to you.
When you make a complaint about anything, we will take the details of the complaint in writing or face-to-face.
Making a complaint, compliments or providing feedback
At Deaf Victoria, we are dedicated to providing high quality service. However, if anyone is dissatisfied with our service, they can either give feedback to us and/or make a formal complaint.
If this does not resolve your issues, you can contact the General Manager directly in Auslan or English at manager@deafvictoria.org.au. Your email will be kept confidential.
If your issue relates to the General Manager, you can contact the President at president@deafvictoria.org.au.
We align with DFFH’s funding requirements (Human Services Standards – DFFH Service Providers). An email link is provided in the intake form so all service users are aware, and if service users request the form via email, video, or SMS, we will provide the contact details.
Formal complaints:
The relevant authority to refer complaints to is the Disability Services Commissioner.
The Disability Services Commissioner (DSC) works with people with disability and disability services to resolve complaints. DSC deals with complaints about disability advocacy services funded in Victoria by DFFH (see list).
Telephone: 1800 677 342
Email: complaints@odsc.vic.gov.au
Web: www.odsc.vic.gov.au
